We want to be transparent about how we do business and we believe most people are honest and trustworthy and won't abuse our desire to help people get the best products at a reasonable price. We want your business and we want you to be happy with our products and to tell your friends about us. By purchasing from us, you and we agree to the following:
HDExtremeTools has clear pricing so you know exactly how much it will cost you before you give us any personal information.
We accept almost any form of payment; all credit and debit cards, PayPal, direct bank deposits, wires, money orders and cashier checks. If you want to pay some other way or need help placing your order, call us we are happy to help.
For both of our protection:
If for any reason you receive a product from us and you are not totally happy with it, then we ask that you contact us so we can make it right by you and if you still want to return it then follow our simple steps as explained in our “Policies”.
Our descriptions of our products are accurate and not inflated by marketing. We stand behind them and if you receive a product that you feel is of less quality or capability than what we advertised then call us so we can make it right. If you do not want the product, then return it to us as explained in our “Policies”.
Our Warranties are all inclusive for our products which basically means all parts and the whole product except wear items and we will provide free parts once they are verified to be defective. For any replaced parts or products they will be covered under the original warranty. We do not pro-rate anything and charge you a difference in the price, we just provide you a free replacement part or product and you just pay shipping.
Since it was built, purchased or customized specifically for you, we offer no refunds once we purchased, started building or customizing it. We understand that things change and emergencies happen, so if a special circumstance comes up, let us know as soon as possible and we will work with you. Customer satisfaction is our main goal!
Our margins are very tight for the quality of the products we sell and the prices we sell them at. We are very aggressive in our prices both for the products and the shipping, so we ask that you are sure of your purchase before you buy it to avoid any issues. We are available to answer any questions you might have to make sure that what you are buying is going to work for you.
When you call us, you will get someone who knows about the stuff we sell, how to use it, what it is used for, along with the areas of farming, ranching and construction. Yes it is a lot for us to do, but our job one is to have a satisfied customer!
All returns need a RMA#, you will be charged for shipping to you and possibly a 20% restocking fee. Goods must be in new uninstalled, unused, undamaged condition and all parts returned in original or like container and packaging with insurance, unless prior permission is given.
DIY saves you money, since to ship some things like a backhoe already completely assembled would be a lot more money. So you basically will be acting like the dealer assembling, testing and possibly fixing some paint rubs from shipping, no big deal! We have ensured that all our DIY options are easy to assemble and any complicated or major parts are already done for you. Also Rust-Oleum Gloss black matches our black and in some instances is what we use.
Due to HDExtremeTools LLC commitment to provide continuous quality improvements, some photos may differ slightly from actual products until they can are updated.
Do not worry the updated product will be better and if it differs significantly or looks different from the old product, we will update the photo before we sell the product.
We need to put some disclaimers here for legal reasons. Let me give an example of one of the reasons for this so you can understand it better. Let’s say that you buy a backhoe from us and use it like it was intended to dig holes and while you are digging one of the hydraulic lines blow, no problem contact us and we will send you a new one. But let’s say that after the hydraulic line blew you got off of the tractor and put your hand over it to find out exactly where the leak is (don’t ever do this!) and you get hydraulic fluid injected into your hand. Then because you are a guy, you go on with your day and forget about it. Then some days later your wife says why is your hand turning color? She takes you to the hospital and you end up with a doctor bill. Then your neighbor says “hey why don’t you sue them and say the hydraulic line was defective”.
Now we do not want to take responsibility for you putting your hand over the leak, nor do we want the liability for you not going to the doctor, but we will replace the hydraulic line. Now this is just one type of example, but you get the point. The wording is standard and you will find it on many web sites that sell products, in fact ours is one of the easiest to read and understand. If you have any questions, please call us.
Risk of Loss:
HDExtremeTools LLC does not guarantee the use of its products for any particular purpose and as such the purchaser accepts all responsibility for the use of the product and under no circumstances will HDExtremeTools LLC be liable for any type of loss including but not limited to merchantability, wages, business impact, limbs or life. Please stay alert and keep fingers and toes out of harm's way and use common sense to safeguard yourself.
You agree to defend, indemnify and hold harmless HDExtremeTools LLC, including its officers, members, successors, assigns, and employees, from and against any and all claims, damages (actual and statutory), judgments, penalties, fines, costs and expenses, including attorneys' fees, arising from or related to your use of the site, your use of the purchase, your tender of user submissions, and your warranties, representations or agreements contained in these terms & conditions.
We constantly hear back from our customers and are very happy for their feedback. This customer feedback along with our own usage of the products gives us an insight that other companies do not have. We take this insight and use it to improve each and every item we sell.
Some sites have false or misleading advertising and they do not deserve your business! This can take many forms, and some of the most common ones are:
All of these and more are just plain dishonest. Why would you want to do business with a company that does this to you? What else are they misleading you on? Can you trust them with your personal banking information?
Made in the USA
Proud of it!
Extreme tools for fair prices
If you find a similar product and want us to match the price call 307-218-4877
Tested and loved by owners
Don't make the mistake many people do and buy inferior products at cheap prices. As my grandfather use to say "Long after the sweetness of price is forgotten, the bad taste of poor quality stays around."
100% Customer satisfaction is our main goal!