HD Extreme Tools LLC Your source for the best implements available for farms, arenas and construction. We get the job done
HD Extreme Tools LLC Your source for the best implements availablefor farms, arenas and construction. We get the job done

POLICIES:

We want to be transparent about how we do business and we believe most people are honest and trustworthy and won't abuse our desire to help people get the best products at a reasonable price. We want your business and we want you to be happy with our products and to tell your friends about us. By purchasing from us, you and we agree to the following:

Clear Pricing Guarantee:

  • Most of the time shipping is free,
  • We never, ever charge a handling fee,
  • We clearly list our product price and shipping charge if any in the description of the product before you hit the "purchase" or "add to cart button",
  • If we make a mistake, you get the lowest total price + 5% off!
  • That is it! Simple and clean.

 

HDExtremeTools has clear pricing so you know exactly how much it will cost you before you give us any personal information.

 

Personal Information Policy:

  • We NEVER share, trade or sell your personal information with anyone or any other company,
  • We do NOT keep any banking information on you.

Payment:

We accept almost any form of payment; all credit and debit cards, PayPal, direct bank deposits, wires, money orders and cashier checks. If you want to pay some other way or need help placing your order, call us we are happy to help.

 

For both of our protection:

  • We will only ship to the card owners’ or PayPal account owners’ address on file with their bank,
  • All non-PayPal transactions must be verified with a phone call and email that must be responded to before shipment will take place.

 

100% Guaranteed happiness with our products or you can return them!

If for any reason you receive a product from us and you are not totally happy with it, then we ask that you contact us so we can make it right by you and if you still want to return it then follow our simple steps as explained in our “Policies”.

 

100% Guaranteed that our products are as described or better!

Our descriptions of our products are accurate and not inflated by marketing. We stand behind them and if you receive a product that you feel is of less quality or capability than what we advertised then call us so we can make it right. If you do not want the product, then return it to us as explained in our “Policies”.

 

All Basic Warranties include free parts or complete product replacement without pro-rating!

Our Warranties are all inclusive for our products which basically means all parts and the whole product except wear items and we will provide free parts once they are verified to be defective. For any replaced parts or products they will be covered under the original warranty. We do not pro-rate anything and charge you a difference in the price, we just provide you a free replacement part or product and you just pay shipping.

 

For more information see complete details here.

Shipping:

 

  • All items purchased from us are made pursuant to a shipment contract, this means that the risk of loss and title for such items pass to you upon our delivery to the carrier and if you want additional insurance other than that provided by the carrier then you need to let us know,
  • This keeps our cost way down and allows you to decide if any additional insurance is needed or wanted,
  • We will be happy to provide the additional insurance from the carrier if you want it,
  • Less than 5% of the orders we process want additional insurance, but the choice is yours and we are happy to help.

 

Cancellation of Order Before shipment takes place:

  • You may cancel your shipment for any reason free of charge.
  • See below for special purchases or customized items.

 

Cancellation of Order After shipment takes place:

  • Once the order is out for shipment we may be able to recall the order before you receive it which is less costly than you having to ship it back to us. We will try our best to save you the return shipping fee by recalling it, but the carrier might not allow us to recall the shipment. 
  • See below for special purchases or customized items.

 

Special Purchases or Customized Items:

Since it was built, purchased or customized specifically for you, we offer no refunds once we purchased, started building or customizing it. We understand that things change and emergencies happen, so if a special circumstance comes up, let us know as soon as possible and we will work with you. Customer satisfaction is our main goal!

Refunds and Returns:

Our margins are very tight for the quality of the products we sell and the prices we sell them at. We are very aggressive in our prices both for the products and the shipping, so we ask that you are sure of your purchase before you buy it to avoid any issues. We are available to answer any questions you might have to make sure that what you are buying is going to work for you.

 

When you call us, you will get someone who knows about the stuff we sell, how to use it, what it is used for, along with the areas of farming, ranching and construction. Yes it is a lot for us to do, but our job one is to have a satisfied customer!

 

All returns need a RMA#, you will be charged for shipping to you and possibly a 20% restocking fee. Goods must be in new uninstalled, unused, undamaged condition and all parts returned in original or like container and packaging with insurance, unless prior permission is given. 

 

If for some reason you need to return the product, please follow these steps

Warranties:

  • Warranties do not cover cosmetic, rust or replacement of parts that still have a useful life
  • All Warranties apply for non-rental, non-lease situations. Obviously if you are buying to rent or lease the product out, then it will have way more use per month than personal use and you will need to contact us for special warranty situations. We want all of our customers to be happy and strive to ensure your happiness, so please call 602-465-2145 or email us.
  • Any modification or misuse of products may void the warranty at our sole discretion.

DIY options:

DIY saves you money, since to ship some things like a backhoe already completely assembled would be a lot more money. So you basically will be acting like the dealer assembling, testing and possibly fixing some paint rubs from shipping, no big deal! We have ensured that all our DIY options are easy to assemble and any complicated or major parts are already done for you. Also Rust-Oleum Gloss black matches our black and in some instances is what we use.

Photos on Web Site:

Due to HDExtremeTools LLC commitment to provide continuous quality improvements, some photos may differ slightly from actual products until they can are updated.

 

Do not worry the updated product will be better and if it differs significantly or looks different from the old product, we will update the photo before we sell the product.

Legal Stuff

We need to put some disclaimers here for legal reasons. Let me give an example of one of the reasons for this so you can understand it better. Let’s say that you buy a backhoe from us and use it like it was intended to dig holes and while you are digging one of the hydraulic lines blow, no problem contact us and we will send you a new one. But let’s say that after the hydraulic line blew you got off of the tractor and put your hand over it to find out exactly where the leak is (don’t ever do this!) and you get hydraulic fluid injected into your hand. Then because you are a guy, you go on with your day and forget about it. Then some days later your wife says why is your hand turning color? She takes you to the hospital and you end up with a doctor bill. Then your neighbor says “hey why don’t you sue them and say the hydraulic line was defective”.

 

Now we do not want to take responsibility for you putting your hand over the leak, nor do we want the liability for you not going to the doctor, but we will replace the hydraulic line. Now this is just one type of example, but you get the point. The wording is standard and you will find it on many web sites that sell products, in fact ours is one of the easiest to read and understand. If you have any questions, please call us.

 

Risk of Loss:

HDExtremeTools LLC does not guarantee the use of its products for any particular purpose and as such the purchaser accepts all responsibility for the use of the product and under no circumstances will HDExtremeTools LLC be liable for any type of loss including but not limited to merchantability, wages, business impact, limbs or life. Please stay alert and keep fingers and toes out of harm's way and use common sense to safeguard yourself.

 

Indemnification:

You agree to defend, indemnify and hold harmless HDExtremeTools LLC, including its officers, members, successors, assigns, and employees, from and against any and all claims, damages (actual and statutory), judgments, penalties, fines, costs and expenses, including attorneys' fees, arising from or related to your use of the site, your use of the purchase, your tender of user submissions, and your warranties, representations or agreements contained in these terms & conditions.

Continuous Quality Improvement:

We constantly hear back from our customers and are very happy for their feedback. This customer feedback along with our own usage of the products gives us an insight that other companies do not have. We take this insight and use it to improve each and every item we sell.

 

See this link if you have an improvement or idea you want to share with us.

Watch out for dishonest websites:

Some sites have false or misleading advertising and they do not deserve your business! This can take many forms, and some of the most common ones are:

  • The site lists a low price without giving you the total cost including shipping & handling fees, then make you give them all of your personal information before you get a total price. This is done to make you “commit” to the purchase and to collect your information so they can market you even if you don’t buy from them. Then they sell your personal information to other companies and make money on you anyways and you are left with getting numerous emails every day from companies you never heard of.
  • Sometimes a company can make more money on your personal information than on the products they sell you. We NEVER share your personal information.
  • The site charges you a high S&H fee but just calls it a shipping charge. They do this to increase profit. Why do they need to charge you $11.99 to ship something that costs $6.45 to ship via Priority Mail? Simple Greed. We respect your business and won’t do that to you.
  • The site changes the price when you go to pay for it or the shipping charge is different than the advertised price or they give you an “estimated” shipping charge. Estimated? Really, come on stop playing games.

 

All of these and more are just plain dishonest. Why would you want to do business with a company that does this to you? What else are they misleading you on? Can you trust them with your personal banking information?

Made in the USA

and

Proud of it!

Extreme tools for fair prices

If you find a similar product and want us to match the price call 307-314-3355

Tested and loved by owners

Don't make the mistake many people do and buy inferior products at cheap prices. As my grandfather use to say "Long after the sweetness of price is forgotten, the bad taste of poor quality stays around."

100% Customer satisfaction is our main goal!

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